Privacy Policy

Last updated: January 2023

Introduction

At Monteau Los Angeles®, we respect the privacy of our customers and website visitors. This privacy policy outlines how we collect, use, share, and protect personal information. It applies to all Monteau Los Angeles® products, services, and websites, including monteaula.com.

We encourage you to read this policy carefully to understand our privacy practices. If you have any questions or concerns, please contact us at privacy@monteaula.com.

Information We Collect

We only collect personal information that is necessary, relevant, and appropriate to provide you with the products, services, and experiences you request and expect from us. The types of information we may collect include:

  • Contact information such as name, email address, postal address, and phone number when you create an account, make a purchase, contact customer service, or sign up for our newsletter.
  • Payment information such as payment card number, security code, and billing address when you make a purchase. This information is processed securely through third-party payment processors.
  • Order information such as items purchased, date and time of purchase, shipping address, and order history associated with your account.
  • Product preferences such as colors, styles, sizes, and favorites based on your browsing and purchase history to provide you with personalized content and recommendations.
  • Demographic information such as age, gender, location, and interests when you create an account or participate in surveys and marketing campaigns. Providing this information is optional.
  • Social media information such as your social media username and profile picture if you interact with or mention us on social media.
  • Website activity information such as pages visited, items viewed, searches, clicks, and referring website through the use of cookies and similar technologies that track website activity. See below for more details.

How We Use the Information

The information we collect allows us to provide, personalize, and improve your online shopping experience. We use personal information for purposes such as:

  • Fulfilling orders including processing payments, delivering products, and providing customer service.
  • Administering rewards programs and contests for customers who participate.
  • Improving our products and services by analyzing usage trends, customer needs, and the effectiveness of campaigns.
  • Marketing and advertising to inform customers about products, services, and promotions via email, social media, postal mail, ads, and other channels. You can opt out of marketing communications at any time.
  • Securing and protecting our business including detecting and preventing fraud, spam, abuse, security threats, and resolving disputes.
  • Tracking website analytics such as traffic patterns and customer demographics to understand how our website is used and improve the user experience.
  • We use aggregated non-personally identifiable information to better design our website and products, enhance our marketing efforts, conduct research, and for similar purposes.

When We Disclose Personal Information

We will not disclose, share, sell, rent, or trade your personal information to any third parties except in the circumstances described below:

  • To process orders and provide products and services requested by customers, we share information with third-party fulfillment and shipping partners.
  • To operate, improve, and optimize our business, certain third-party service providers may access information. For example, website hosts, email service providers, payment processors, and analytics partners.
  • When required by law, such as complying with a subpoena, legal proceedings, or similar government requests.
  • To enforce legal rights, protect property or safety, or assist with investigating fraud, security breaches, or disputes.
  • If ownership changes such as a merger, acquisition, reorganization, or asset sale occur, customer information will be transferred to the new entity.
  • With your consent or direction to share personal information.

We require all third parties to appropriately safeguard personal information and only use it for authorized purposes.

Online Activity Tracking

We and our third-party partners, such as advertising and analytics partners, use technologies like cookies, web beacons, pixels, tags, scripts, and similar tools to recognize you and/or your device(s) on, off, and across different services and devices. We use these technologies to improve your online experience, understand website usage, serve relevant advertising, authenticate you on our website, allow you to use website features like shopping carts, and for similar purposes.

Cookies are small text files that websites store on a visitor’s device to collect information about user behaviors and preferences.

Web beacons also known as pixels or tags are small transparent image files that are embedded in website code or emails and operate similarly to cookies.

You can disable cookies and opt-out of online behavioral advertising through your browser settings. However, doing so may affect your ability to access or use certain features of the website.

Third-Party Links

Our website may contain links to third-party websites like social media that are not controlled or operated by Monteau Los Angeles®. We do not endorse any linked websites, and we have no control over third-party content or policies like privacy practices and terms of use. Please review the privacy policies on any third-party websites you visit to understand their data practices.

Children’s Privacy

Our website is not designed for use by anyone under the age of 18 without involvement and approval of a parent or legal guardian. We do not intentionally collect personal information from children under the age of 13. If we learn that a child under 13 has provided us with personal information without parental consent, we will take steps to delete the information. If you believe your child has provided us with personal information, please contact us at privacy@monteaula.com.

Data Storage and Retention

We retain personal information only as long as it is needed for business and marketing purposes or to comply with legal requirements regarding data retention. We may keep information indefinitely in a deidentified or aggregated format. When personal information is no longer needed, we securely destroy records by deleting data and emptying recycle bins.

Data Security

We are committed to protecting your personal information and use reasonable physical, technical, and administrative safeguards to secure it from unauthorized access, disclosure, and damage. Examples of safeguards include:

  • Encryption of sensitive information during storage and transmission
  • Restricting access to personal information to authorized employees only
  • Network firewalls, intrusion detection, and site monitoring

Despite reasonable efforts, no security controls are 100% effective, and we cannot guarantee that unauthorized access will never occur. If we become aware that your personal information has been improperly disclosed, we will take reasonable steps to notify you and authorities, if applicable.

Accessing, Updating, Correcting, or Deleting Personal Information

You have the right to review, update, correct, delete, or restrict use of your personal information. To exercise these rights, please submit an online request or contact us at privacy@monteaula.com.

In your request, please include your name, email address, postal address, and details of the information and action requested. We may require proof of your identity before complying with the request. If you have an account with us, you may review and update certain account information and preferences directly on our website.

Changes to This Privacy Policy

We may update this policy from time to time as operational practices change, new technologies are implemented, or laws and regulations related to privacy and data protection evolve. If we make material changes, we will provide notice through our website. We encourage you to review this page periodically to stay up to date on our latest practices. The effective date at the top of this policy indicates when it was last revised.

Contact Us

If you have any questions about our privacy practices or need assistance exercising privacy rights, please contact us at:

Monteau Los Angeles®
Email: privacy@monteaula.com

Your Consent

By using our website, registering an account, or making a purchase, you consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy.