Terms & Conditions

Last Updated: January 2023

Introduction

Welcome to the Monteau Los Angeles® website located at monteaula.com. By using our website, ordering products, or engaging with our services, you agree to be bound by these Terms of Use, along with the Privacy Policy and other policies posted on the website. Please read them carefully before placing an order or using the website.

General Website Use

  • The Monteau Los Angeles® website and its content are owned by Monteau Los Angeles, LLC. The term “us”, “we” or “our” refers to the company.
  • We grant you a limited license to access and use the website for shopping and personal use only.
  • The license does not include any resale of our products or services. It also does not permit using any data mining, robots or similar data gathering methods.
  • The materials contained on this website are protected by copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute any material from our website without prior written permission, except as expressly permitted by these Terms of Use.

User Accounts and Security

  • To place an order or access certain services on our website like wish lists and registries, you may need to create a user account and provide information such as your name, email address, and password.
  • You agree to provide complete and accurate information when registering an account or placing an order.
  • You are solely responsible for maintaining the confidentiality of your username and password and any activity through your account. We are not liable for any loss or damage from your failure to protect this information.
  • At any time and for any reason, we reserve the right to disable user accounts or restrict activities if these Terms of Use are violated.

Order Process and Product Availability

  • All orders must be accepted by us to complete the order process. We may decline orders at our sole discretion.
  • By placing an order, you represent that you are legally capable of entering into contracts. Your order constitutes an offer to purchase which we are free to accept or reject.
  • Please note that items in your shopping cart are not reserved, and product availability cannot be guaranteed until the order is accepted.
  • We reserve the right to limit order quantities, even after an order is accepted.

Pricing and Payment

  • Pricing for products will be clearly displayed on the website. Prices may change at any time without notice. In case of a pricing error, we have the right to cancel orders.
  • You agree to pay all charges, including applicable taxes, duties, shipping fees, and any other amounts owed at the time of purchase.
  • Accepted payment methods include all major credit cards and other methods facilitated through third-party services like PayPal or Apple Pay.
  • For transactions done directly on our website, your payment information is processed by reputable third parties and will not be saved or stored by us.

Promotions, Discounts, and Gift Cards

  • Promotions and discounts offered through our website may have restrictions, limitations, and expiration dates as noted in the specific promotion terms.
  • Our gift cards are redeemable only on purchases on our website and have no cash value. Lost or expired gift cards cannot be replaced or refunded.
  • Discounts, promotions, and gift cards may not be combined unless expressly permitted under the terms of the specific offer.

Shipping and Delivery

  • We will make best efforts to deliver your order according to the estimated timelines on our website. However, delays can occur during periods of high order volume or due to reasons out of our control. We cannot guarantee delivery by a specified date and are not liable for any losses associated with delayed shipments.
  • Shipping and delivery details including cost, restrictions and time estimates will be clearly described during checkout. You agree to all shipping terms during checkout.
  • If an item in your order is unavailable, we may ship the in-stock items immediately and the remaining products when they are back in stock, at our discretion.
  • Risk and ownership of products pass to you upon delivery. You are responsible for notifying us and filing any claim for damaged, lost or undelivered goods.

Returns and Refunds

  • For any product you are not completely satisfied with, please return it to us within 30 days of delivery for a refund or exchange. Items must be unused with original tags and packaging. You are responsible for return shipping costs unless the return is due to our error.
  • Custom made or personalized items are non-refundable.
  • We will issue refunds for returns back to the original payment method used at time of purchase upon receipt and inspection of returned items. Please allow 1-2 billing cycles for the refund to reflect on your statement.
  • At our discretion, we may offer refunds or exchanges for items that do not strictly meet our return policy requirements or refund the cost of shipping for returned items. However, we have no formal guarantees or obligations for such courtesies.

User Content

  • By posting or submitting any material, content, reviews or other submissions on our website, social media, or other publicly accessible platforms administered by us, you grant an irrevocable license to use your submission in any way. This includes rights to reproduce, modify, publish, distribute, perform, display and create derivative works without compensation, permission or notification.
  • You are solely responsible for all user content you contribute. You represent and warrant that you own or have all necessary rights to share such content. The content must not be illegal, fraudulent, infringing, obscene, profane or otherwise objectionable material as determined by us.

Intellectual Property

  • Our website content like product names, logos, designs, titles, words or phrases may constitute trademarks, trade names, service marks owned by Monteau Los Angeles, LLC.
  • The trademarks, logos and service marks displayed on our website are registered and unregistered marks belonging solely to the company.
  • Nothing on this website or in these Terms should be construed as an authorization or right to use our trademarks without our express written consent.

Disclaimers

YOUR USE OF THIS WEBSITE AND ASSOCIATED SERVICES ARE AT YOUR OWN RISK. THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY US. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, OR USEFULNESS OF ANY INFORMATION PROVIDED.

WE DO NOT GUARANTEE THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT IT IS FREE OF VIRUSES AND OTHER HARMFUL MATERIALS OR INTERRUPTION. WE ARE NOT LIABLE FOR ANY TECHNICAL MALFUNCTIONS INCLUDING THOSE THAT INTERRUPT, PREVENT OR LIMIT YOUR ACCESS OR USE OF THE WEBSITE.

ACCORDING TO THE FULL EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OR MISUSE OF THE WEBSITE. THIS INCLUDES LOSS OF DATA, INCOME OR PROFITS, LOSS OF BUSINESS OPPORTUNITY OR ANY OTHER INTANGIBLE LOSS. YOU WILL BE SOLELY LIABLE FOR ANY DAMAGE TO YOUR COMPUTER OR MOBILE DEVICE FROM USING THE WEBSITE.

Indemnification

You agree to defend, indemnify and hold us harmless from any liabilities, losses, claims, judgments, costs and expenses (including reasonable attorneys’ fees) arising out of or related to your improper use of the website, violation of these Terms of Use or violation of any third-party rights including copyright, trademark or privacy rights.

Statute of Limitations

You agree that any cause of action related to the website must commence within one year after the claim arose, otherwise, the claim is permanently barred.

Governing Law

These terms will be governed by the laws of the State of California without giving effect to conflict of law principles. You agree to submit to the exclusive jurisdiction of courts located in Los Angeles County, California for resolution of any lawsuit or legal proceeding arising from or related to the website or Terms of Use, and waive any jurisdictional, venue or inconvenient forum objections to such courts.

Modifications

We reserve the right to modify these Terms of Use at any time without prior notice by posting the revised terms on our website. Your continued use of our website constitutes acceptance of the most recent Terms of Use. You are advised to check this page periodically to ensure you are familiar with the current version.

Entire Agreement

The Terms of Use and any other policies or disclaimers posted on our website constitute the entire agreement between us relating to the use of the Monteau Los Angeles® website.

Contact Us

For any questions or concerns about these Terms of Use, please contact us at:

Monteau Los Angeles®

Email: contact@monteaula.com

Acceptance of Terms

By accessing our website to shop, browse or for any other purpose, you confirm your agreement to these Terms of Use. Please do not use the website if you do not accept these terms in full.